Work activities must be carried out in compliance with the relevant Australian and international regulations, standards and codes of practice.

Work is under general guidance on progress and outcomes of work. It requires discretion and judgement for self and others in planning and using resources, services and processes to achieve required outcomes within workplace policy and procedures.

A range of opportunities may be used to develop the work area and to support the development of work systems, innovative strategies to deal with contingencies and to encourage the achievement of the workplace's goals and key performance objectives by the work area and the individuals and teams within it.

The unit generally applies to those with responsibility for resource coordination and allocation and who provide leadership of others individually or in teams.

ELEMENT

PERFORMANCE CRITERIA

1Analyse the enterprise's internal and external operating environment

1.1 The effectiveness of the enterprise's principal services, products and competitive advantages are identified and confirmed through market analysis

1.2 External factors, including legislative requirements, changes to technology, domestic and international market variability and political constraints impinging upon the operation of the enterprise are researched and analysed

1.3 Impending changes to internal operations or the external environment are determined

1.4 An analysis is undertaken of the enterprise's capacity to operate within the defined environment, outlining opportunities to improve market share and/or positioning

1.5 Recommendations for changes to workplace structure, systems, procedures, workforce composition, market orientation and the like are generated and documented in consideration of internal and external analysis and the enterprise's goals and values

2Develop strategies to maximise outcomes for the enterprise

2.1 Recommendations for changes to the enterprise's operations are assessed for feasibility and for cost-benefit from both a short- and long-term perspective

2.2 Capability and capacity of the enterprise to facilitate changes within financial and time constraints are assessed and documented

2.3 Recommendations and supporting documentation are circulated for agreement to relevant personnel

2.4 Strategies to implement agreed recommendations are generated and documented

2.5 Support processes, including the allocation of human, physical and financial resources, the designation of timelines and the setting of the culture and climate of the enterprise, are undertaken

3Implement and evaluate strategies

3.1 Performance benchmarks for measuring the effectiveness of the change strategies are implemented

3.2 Responsibilities for implementing the change strategies are clearly defined and allocated to designated personnel

3.3 Implementation processes are monitored and, where required, adjustments to the strategies are made

3.4 Performance of the enterprise in relation to the identified benchmarks is regularly monitored and reviewed and adjustments are made where required

3.5 Individuals/teams are kept informed of progress in the implementation of change

4Respond to changes within the transport and logistics environment

4.1 The nature, extent and impact of any issues or changes upon the operations of the enterprise are identified

4.2 Relevant information is processed to establish priorities and responses for dealing with issues or changes

4.3 Strategies are generated/adjusted and controlled to meet changes in the transport and logistics environment

4.4 Liaison is initiated and maintained with organisations/individuals affected by changed operational practice

4.5 Actions undertaken are clearly documented and filed

REQUIRED KNOWLEDGE AND SKILLS

This describes the essential knowledge and skills and their level required for this unit.

Required knowledge:

Australian and international regulations, codes of practice and legislative requirements relevant to workplace operations

Relevant OH&S and environmental protection procedures and regulations

Workplace processes for development and evaluation of strategies for an enterprise

Problems that may occur during the development and evaluation of strategies for an enterprise, and action that can be taken to report or resolve the problems

Hazards and risk that may exist when developing and evaluating strategies for an enterprise, and ways of controlling the risks involved

Focus of operation of competitor and internal business systems, resources, management and workplace operating systems

Current and future market initiatives including new technologies, products and processes

Market and other external environmental factors including the regulatory environment

Organisational strengths and weaknesses including the competencies of individuals in the team/group

Application of relevant Australian and international standards and associated certification requirements

Resource availability including the competencies of individuals in the team/group

The application of current competencies within functional activity

Relevant workplace documentation procedures

Required skills:

Communicate effectively with others when developing and evaluating strategies for an enterprise

Read and interpret business and market data, regulatory requirements and other planning information relevant to the development and evaluation of strategies for an enterprise

Prioritise work and coordinate self and others in relation to workplace activities

Complete documentation related to the development and evaluation of strategies for an enterprise

Operate electronic communication equipment to required protocol

Provide leadership and work collaboratively with others when developing and evaluating strategies for an enterprise

Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others

Promptly report and/or rectify any identified problems that may occur when developing and evaluating strategies for an enterprise in accordance with regulatory requirements and workplace procedures

Implement contingency plans for unanticipated situations that may arise when developing and evaluating strategies for an enterprise

Apply precautions and required action to minimise, control or eliminate hazards that may exist during work activities

Plan and organise business systems and activities

Monitor work activities in terms of planned schedule

Modify activities to cater for variations in workplace contexts and environment

Work systematically with required attention to detail without injury to self or others, or damage to goods or equipment

Select and apply appropriate technology, information systems and procedures

Operate and adapt to differences in equipment in accordance with standard operating procedures

Select and use required personal protective equipment conforming to industry and OH&S standards

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying:

the underpinning knowledge and skills

relevant legislation and workplace procedures

other relevant aspects of the range statement

Context of and specific resources for assessment

Performance is demonstrated consistently over a period of time and in a suitable range of contexts

Resources for assessment include:

a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or

access to an appropriate range of relevant operational situations in the workplace

In both real and simulated environments, access is required to:

relevant and appropriate materials and equipment, and

applicable documentation including workplace procedures, regulations, codes of practice and operation manuals

Method of assessment

Assessment of this unit must be undertaken by a registered training organisation

As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests

Practical assessment must occur:

through activities in an appropriately simulated environment, and/or

in an appropriate range of situations in the workplace

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.

Work may be undertaken:

in various work environments in the warehousing, storage, transport, and logistics industries

Customers may be:

internal or external

Transport and logistics operations may be conducted:

by day or night

in all weather conditions

The workplace environment may involve:

twenty-four hour operation

single and multi-site locations

large, medium and small workplaces

Analysis of strategic directions for enterprise will entail:

short- and long-term perspectives

Planning information may be generated from a wide range of sources, including:

analysts

authorities

clients

state and federal governments

industry forums

peak industry bodies

internal personnel

Strategies must consider issues such as:

workplace productivity

culture

technology implications

cost-benefit

issues of change management

External consultants may be engaged in:

development, implementation and evaluation processes

Workplace systems may include:

transport and logistics policies, protocols and procedures

communications systems

scope of workplace operations

authorities and permits

hours of operation

relevant regulations

Consultative processes may involve:

employees, supervisors and managers

suppliers and current or potential clients

contractors

market analysts

relevant authorities, government departments and institutions

representatives of other enterprises and organisations

industrial relations and OH&S specialists

other professional, maintenance or technical staff

Communications systems may involve:

fixed and mobile telephone

radio

fax

email

electronic data transfer of information

mail and internal memo

RF systems

Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:

company procedures

enterprise procedures

organisational procedures

established procedures

Documentation/records may include:

Australian and international codes of practice and regulations relevant to workplace operations

Australian and international regulations and codes of practice for the handling, storage, transfer and transport of dangerous goods and hazardous substances, including the ADG and IDG Code

workplace operating procedures and policies

operations manuals, job specifications and procedures and induction documentation

safe working limits (SWL) and working load limits (WLL) of transport options

supplier and/or client instructions

audit reports concerning quality, OH&S, environment, operations, customer service

Australian and international standards, criteria and certification requirements

communications technology equipment and oral, aural or signed communications

quality assurance standards and procedures

emergency procedures

relevant competency standards and training materials

QA plans, data and document control

conditions of service, legislation and industrial agreements including workplace agreements and awards

Applicable procedures and codes may include:

regulations and codes of practice relevant to business operations

Australian and international regulations and codes of practice for the handling, storage, transport and transfer of dangerous goods and hazardous substances

relevant Australian and international standards and certification requirements

relevant state/territory trade practices legislation

relevant state/territory OH&S legislation

relevant state/territory environmental protection legislation

relevant licence or permit requirements and associated regulations

patent or copyright arrangements

relevant workplace relations legislation

relevant workers compensation legislation

equal opportunity, equal employment opportunity and affirmative action legislation

This unit contains employability skills.